Overview
Marchex integration for RingCentral RingEX™ enables your business to easily apply Marchex conversation intelligence to your RingCentral RingEX™ phone calls. Conversations are provided to Marchex seamlessly, without the need to port phone numbers, set up campaigns, or learn a new UI. You specify the exact solutions needed and your business consumes the results quickly via webhook and/or API.
Call Handling Detection
- Detect whether there was an adequate conversation to determine the intent of caller
- Detect when staff fail to effectively engage in a conversation and determine if there is an opportunity
- Compare rates of inadequate conversations by location, region, or other attribute
- Assess whether performance is improving over time and meeting business expectations
Lead Assessment
- Determine lead volume per campaign, media spend or business location
- Quantify the number of actual opportunities to schedule appointments or transact; prove value and reduce churn
Appointment or Sale Outcome Determination
- Quantify actual appointment rates by location, region, or agent, filtering out non-booking conversations such as appointment confirmations, reschedules and vendor calls
- Enable seasoned sales staff to receive alerts when a sales opportunity was not closed so they can reengage to rescue the opportunity
- Enable coaching opportunities for sellers or agents with lower performance
This is a communication platform integration.