Platform Services Overview
Marchex Platform Services
Elevate Customer Conversations with Call Summaries
Unlock the power of AI-generated conversation insights
Efficiency Redefined
Say goodbye to manually recording customer interactions. Call Summaries streamline the process, saving agents valuable time while ensuring accurate and unbiased records.
Understanding Outcomes
Explore outcome-focused summaries that provide a clear, natural language description of every call’s key events, enhancing your understanding of customer interactions.
Empowering Agents
Agent-Focused summaries offer insights into agent performance during calls, enabling targeted improvements for exceptional customer experiences.